Eligible issues
Contact support for duplicate or unauthorised charges, a successful payment with missing Wish Coins, or a service fault that prevents purchased credits from being used.
What to provide
Send your account email, transaction date and amount, plus the Stripe receipt or transaction reference. Never send a full card number or security code.
How refunds work
We review payment and credit-usage records. Approved refunds return to the original payment method; timing depends on the bank or payment provider.
Used credits
Except for service faults, legal requirements or other reasonable circumstances, Wish Coins already used to generate a slip are normally non-refundable. Your statutory rights are unaffected.